Order steps: where is each order now
For laundry, tailoring, repair and any shop where an order goes through steps. Set your own steps, move an order on with one tap or one WhatsApp message, and let customers see where theirs is.
- Go to Job orders, then Order steps. Write the steps in your shop's own words, for example received, washed and dried, packed, ready to collect, collected. No steps yet? The page shows an example to change.
- For each step, tick Notify the customer if they should get a WhatsApp message when the order reaches it, and tick Done on the step that means the order is finished. Other names for a step (for example "siap" for packed) help Mei understand your staff.
- Under Shops and staff, put each staff member in the shop they work in. A staff member tied to a shop sees only that shop's orders. Owners and admins see all. A new order made by someone without a shop goes to your first shop.
- Make an order on the Job orders page with the order number, the number of pieces and the customer's phone. Each card has a button to the next step, and a menu to jump to any step. You can search by order number or phone, and look at one shop at a time.
- Or do it on WhatsApp from your own number or a staff number: "New order 1234 Ms Chan 0123456789 5 pieces", then "1234 packed". Ask "where is 1234?" or "how many are at packing?". Reply "undo" within 10 minutes to put the last move back. To cancel an order, write "1234 cancel". It stays on the Job orders page, and you can bring it back with Reopen under Done.
- When an order reaches a step with Notify the customer, the customer gets a WhatsApp message with a link to a page that shows the steps and where their order is. A customer who writes to your WhatsApp and asks about their order gets the same answer from Mei.