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Connect WhatsApp to Boss

Customers' WhatsApp messages come into the Boss inbox, where keyword replies and the AI answer first.

  1. Admin, then Company profile: fill in your SSM number first. Meta only allows registered businesses.
  2. Go to Customers & sales, then Inbox, then Auto reply settings, then WhatsApp.
  3. Already use the WhatsApp Business app on your phone? Choose Connect my WhatsApp Business app number. You keep using the phone app; chats show in both places.
  4. A new number only for Boss? Choose Connect a new number only for Boss. Meta sends a code to that number.
  5. Follow Meta's window: sign in to Facebook, pick or create your business, and allow Lucco Boss.
  6. To message customers more than 24 hours after their last message (blasts, reminders, follow-ups), make WhatsApp templates in the same settings page and wait for Meta to approve them.

Open this in Boss Next guide: Keep your WhatsApp Business app and add Boss: what to know

Connect WhatsApp to Boss · Lucco Boss